Merchant data processing terms
Last updated 3 November 2026
These terms describe how Stalin Dsouza processes customer data for a business using Digiwise. They form part of the service agreement. The business determines why it collects customer information; Digiwise processes that information to provide the features the business enables.
Scope and instructions
The service may process contact details, enquiries, appointments, service selections, communications and payment references. Instructions come from the business's authorized users and their configured automation permissions. The business must have the necessary authority and provide appropriate notices before entering or sending personal data.
Access and confidentiality
Access must be limited to people who need it for their role. The business is responsible for its staff accounts; Digiwise is responsible for its own authorized support access. Each business has a separate database. Support access, when used, is recorded. Neither party should put passwords, payment credentials or identity documents into ordinary messages or AI prompts.
Service providers
Hosting, payment, messaging, AI and other providers may process information needed for the enabled feature. The privacy notice identifies the main categories and named services. The production hosting location and applicable provider terms must be disclosed before the affected feature is activated. AI processing can send relevant prompt content and business information to the configured provider. Do not treat it as a private medical-record system.
Requests and incidents
The business handles requests from its customers and can ask Digiwise for reasonable assistance through the contact below. Digiwise will inform the business of a confirmed incident affecting its customer data without undue delay, provide available relevant information and cooperate on remediation and legally required notifications. Applicable law determines the particular reporting deadlines; this agreement does not extend them.
Return and deletion
Authorized owners can use Data & privacy to export recorded business data. Account closure and inactivity retention follow the privacy notice, subject to applicable record-retention duties. Backup copies are removed through their retention cycle. Records that must be retained by law are restricted to that purpose.
Restricted information and uses
Digiwise is intended for business operations and online presence. It does not provide diagnosis, clinical advice, emergency services, investment advice or a legal opinion. Do not upload detailed medical records, children's sensitive information, full card details, identity credentials or other high-risk information unless a specifically supported feature and the necessary lawful arrangements have been confirmed.
Changes and evidence
Material changes to processing arrangements will be communicated to the business. Reasonable information about relevant security and processing practices can be requested through the contact below. These terms do not certify any particular standard or remove rights or obligations imposed by applicable law.
Contact and grievances
Stalin Dsouza, Vidyavihar, Mumbai.
Email: support@digiwiseai.online
Grievance officer: Stalin Dsouza, at the same email address.
Phone: +919867661028