Privacy policy

Last updated 3 November 2026

Digiwise is software that runs a small business: bookings, customers, payments, its website and an assistant called Digi. It is run by Stalin Dsouza ("we"). This page says what we do with personal data, for two groups of people: the owners and staff of businesses that use Digiwise, and the customers of those businesses.

If you run a business on Digiwise

For your Digiwise account we are responsible for your data. We hold:

• what you give us when you sign up: your name, email, phone, your business's name, address on the web (like yourname.digiwise.io) and industry;
• billing details you add for invoices: billing name, GSTIN and address;
• your subscription and payments: plan, status, amounts, and the payment references Razorpay sends us. Razorpay takes your card or UPI details on its own page; we never see them;
• support tickets you write to us;
• a daily summary from your Digiwise: credits and AI calls used, their cost to us, and a few totals such as bookings and revenue linked to what Digiwise did, and your city and average review rating. We use it to bill correctly and to tell you how you compare with similar businesses; your numbers are never shown to another business;
• a record of sign-ins and of what our staff do in the console.

We use it to provide Digiwise, bill you and issue invoices, email you about your account (for example that your trial is ending, a payment failed, or your data will be erased), answer support, and keep the service secure.

Your customers' data

Optional product tips and offers require a separate choice at signup. Owners can withdraw that choice in Plan & billing. Necessary account and billing notices are separate. We record the version and time of terms acceptance and the current marketing preference.

The customer records, bookings, payments and messages in a business's Digiwise belong to that business, which decides what to collect and why. We process them only to run Digiwise for that business. Each business has its own separate database. Our support staff can open a business's Digiwise to help it; every such visit is time-limited and recorded.

Who else handles data

• Razorpay takes payments to us, and to a business if it connects its own Razorpay account.
• AI providers. Digi's features (answering questions, drafting messages and pages, the optional website chat) send the parts of a business's data a request needs to an AI model, through OpenRouter, which passes it to the model's provider (for example OpenAI). We record how much text was processed and what it cost, to bill fairly.
• Wachatr sends WhatsApp messages a business asks Digiwise to send, through Meta's WhatsApp, using templates WhatsApp has approved.
• Google, when a business gives its Google profile at signup, provides its public reviews and place details. If a business gives its own website at signup, we read that page once to suggest details it can keep or skip.
• Google sign-in. A business can connect its Google Business Profile (to see its reviews and post its replies from Digiwise) and its staff can connect their Google Calendars (to keep bookings in them). We keep the access Google grants, encrypted, only in that business's Digiwise, read and change only what those features need (the profile's locations, reviews and replies; calendar events for bookings), and remove it when the business disconnects. Disconnecting in Digiwise also withdraws the access at Google; it can also be withdrawn at any time from the Google account's security settings. Digiwise's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements: it is not used for advertising, not sold, not used to train AI models, and not read by people except with the business's permission, for security, or where the law requires.
• An AI assistant a business connects itself. If a business connects its own ChatGPT, Claude or similar assistant (Settings → Developer API), what that assistant reads is sent to its provider under the business's own account with them. The business chooses what the connection may do; anything customers would see waits for its approval.
• An email delivery service sends the emails Digiwise sends, and an error-reporting service (Sentry), when switched on, receives technical details when something breaks.
• Our website loads its fonts from Google Fonts and icons from jsDelivr, which see your IP address when you open it.

We do not sell personal data, and we do not use it for advertising.

How long we keep it

Do not put identity documents, full payment credentials, diagnoses or detailed medical records into free-text fields or AI prompts. Digiwise is a business operations service, not an emergency or clinical decision system. Ask us before using it to process information about children or other specially protected data.

We retain business data while it is needed to provide the service. Our routine account-erasure schedule begins 30 days after access ends, following a warning email at least 7 days beforehand. Erasure waits if the warning or recovery safeguards have not completed, and support can explain or help resolve a delayed request. The owner can export data from Settings → Data & privacy before erasure. Encrypted recovery backups use a 14-day rolling retention target; backups are restricted to recovery, and expiry failures are investigated rather than treated as successful deletion. We retain invoices, payment records and security records separately for applicable legal periods; a specific legal hold can also delay deletion. If a backup is restored, account-erasure requests and tombstones must be reapplied before reopening customer access.

Cookies

Digiwise uses only the cookies it needs to sign you in and keep you signed in, and a business's website may use a cookie so a visitor keeps seeing the same version of a page. We do not use advertising cookies. A business can add analytics to its own website; it then asks visitors first.

Your rights

You can ask us for a copy of your data, to correct it, or to erase it, and you can complain to our grievance officer (below). If you are a customer of a business on Digiwise, ask that business first: it controls your data, and we will help it answer you. We reply as soon as we can, and within the time the law sets.

Changes

When this policy changes we update it here and change the date at the top.

Contact and grievances

Stalin Dsouza, Vidyavihar, Mumbai.
Email: support@digiwiseai.online
Grievance officer: Stalin Dsouza, at the same email address.
Phone: +919867661028