Terms of service

Last updated 3 November 2026

These terms are an agreement between Stalin Dsouza ("we") and the business that signs up for Digiwise ("you"). By signing up you accept them.

The service

Digiwise runs parts of your business: bookings, customer records, payments, your website, reports, and Digi, an assistant that answers questions and drafts work for you. Messages to your customers are sent through Wachatr on WhatsApp, only with templates WhatsApp has approved.

Your account

Give us true details and keep your sign-in safe; you are responsible for what is done with your account, including by staff you add. Tell us straight away if you think someone else has used it.

Plans, trial and payment

• Every plan starts with a 14-day trial, with no card needed. To keep using a paid plan after it, choose the plan in Settings → Account and pay through Razorpay; if you choose during the trial, the first charge is at the end of the trial.
• Prices are per month. We issue a standard invoice for each payment. GST is not charged under the current seller setup.
• If a charge fails you keep using Digiwise while Razorpay tries again. If payments stop, Digiwise is limited to Settings → Account and Support until you pay; your data is kept, but see "Ending" below.
• Plans include AI credits each month; unused plan credits end with the month. Credit packs you buy stay while you subscribe. Credits have no cash value.
• Refunds are described in our refund policy.

How you may use Digiwise

Use it lawfully and for your own business. Only message customers who have agreed to hear from you, follow WhatsApp's rules, and honour anyone who asks to stop. Do not try to reach other businesses' data, get around limits, or overload the service.

Your data

Your business's data is yours. You can download all of it at any time from Settings → Data & privacy. How we handle it is in our privacy policy.

Digi and AI

Digi's answers and drafts come from AI models and can be wrong; check them before you rely on them. Anything that goes out of your business (messages, website changes, bookings) waits for your approval unless you allow Digi to do that kind of thing on its own, and you can take that back at any time; payments and deletions always wait for you. You are responsible for what you publish and send.

Availability

We work to keep Digiwise running and protect your data with scheduled backups and recovery checks. Maintenance, backups, updates and incidents can interrupt access. We do not promise uninterrupted availability or a fixed maximum interruption time; planned maintenance and known incidents are communicated through our support and status channels.

Ending

You can cancel at any time in Settings → Account; your plan runs to the end of the month you paid for. We may suspend an account that breaks these terms or does not pay. When a business has had no access for 30 days, its data is erased, after a warning email at least 7 days before.

Liability

Nothing in these terms excludes a right or remedy that applicable law does not allow to be excluded. Any limitation below applies only to the extent legally permitted. The service does not guarantee search rankings, customer numbers, revenue or approval by Google, banks or other providers.

As far as the law allows, we are not liable for indirect losses such as lost profits or lost customers, and our total liability for any claim is limited to what you paid us in the three months before it.

Changes and law

We may change these terms; we email business owners before a change that affects them takes effect. These terms are governed by the laws of India, and the courts of Mumbai have jurisdiction.

Contact and grievances

Stalin Dsouza, Vidyavihar, Mumbai.
Email: support@digiwiseai.online
Grievance officer: Stalin Dsouza, at the same email address.
Phone: +919867661028